Tickets

The Tickets module in AscensionBot — what it does and how to configure it.

A persistent button lets members open a private ticket channel that only they and your support team can see. Staff can add or remove people from an open ticket with one command, and closing it can automatically save a transcript, DM the user, and request a star rating for the support they received. Idle tickets close themselves automatically, so stale channels never pile up. Category, support role, and log channel are all configurable through `/ticket`. The ticket-opening panel itself is a fully customizable embed built with the dashboard's embed builder, not fixed text.