Modmail (Private Staff Messaging)

The Modmail (Private Staff Messaging) module in AscensionBot — what it does and how to configure it.

Members can DM the bot to reach staff, which automatically opens a private channel visible only to staff — nobody else sees the conversation. Block abusive users, save canned responses for common questions, and set an SLA timer to alert staff if a message has waited too long for a reply. Threads auto-close on inactivity, and stats show who on staff responds fastest.